Shipping policy

1. Introduction

This Shipping Policy outlines the shipping practices, timelines, and terms applicable to orders placed on the Miaura website (“we”, “our”, “us”). By placing an order with us, you agree to the terms set forth in this Shipping Policy.

2. Shipping Locations

We currently ship our products across India. At this time, we do not offer international shipping unless explicitly stated on the website or confirmed by our customer support team.

3. Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation and successful payment.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volume, festivals, or unforeseen circumstances, processing times may be extended. Customers will be notified in such cases.

4. Shipping Time & Delivery

  • Estimated delivery time is 5–20 business days from the date of dispatch, depending on the delivery location.

  • Delivery timelines may vary due to factors beyond our control, including courier delays, weather conditions, or regional restrictions.

  • Miaura shall not be responsible for delays caused by logistics partners or incorrect shipping details provided by the customer.

5. Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout before order confirmation.

  • Miaura may offer free shipping on selected products, promotions, or order values, as specified on the website from time to time.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Miaura shall not be liable for orders delayed, lost, or returned due to incorrect or incomplete addresses provided at the time of purchase.

7. Damaged or Lost Shipments

  • If you receive a damaged package, please notify us within 48 hours of delivery along with supporting images or videos.

  • In the event of a lost shipment, we will coordinate with our logistics partner to investigate and resolve the issue in accordance with courier policies.

8. Undelivered or Returned Orders

If an order is returned to us due to failed delivery attempts, incorrect address, or refusal by the customer, reshipping charges may apply. Refunds, if applicable, will be processed after deducting shipping and handling charges.

9. Changes to This Shipping Policy

Miaura reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

10. Contact Information

If you have any questions or concerns regarding shipping or delivery, please contact us:

Miaura
85C, Mata Sundari Marg Area,
Daryaganj, New Delhi – 110002, India
📧 Email: miauradecor@gmail.com
📞 Phone: 8595464891